Terms & Conditions
Welcome to my website!
This website is owned and operated by Lydia Monks Ltd.
I am registered in England and Wales under company number 08859876, and my registered trading address is c/o Hawson Jefferies, Suite 4, 164-170 Queen’s Road, Sheffield S2 4DH. My VAT number is 918024733.
We do our best to show our products as they appear in life, but sometimes slight colour variations might occur.
Minimum Order & Contract
If you place an order with us, we are not obliged to accept the order, and the contract between us will only be formed if and when we accept your order. The contract only relates to goods listed in the confirmation email.
Prices and delivery charges are published on the website when we accept your order. Prices include VAT and are in pounds sterling. Delivery prices are shown separately.
Offers and promotions are subject to availability, and we may withdraw them any time and without notice.
We may amend prices from time to time, but we will inform you if there is a difference from when the order was placed and there is no obligation to continue with your purchase.
If we run out of stock, we will let you know by email.
We will aim to post your goods within a week of receiving the funds via PayPal.
You can expect your product within a week, but if there is a delay for some reason, we will let you know via email.
Damaged & Lost Goods
Sometimes things go wrong. If your package arrives damaged, please send us a photo before you open it, so we can claim compensation from the carrier. We will replace the damaged goods for you.
If your package doesn’t arrive, email me and we will try to find out what went wrong.
If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option, a) to make good any shortage or non-delivery; b) to replace any goods that are damaged or defective, c) to refund you the amount paid by you for the goods in question in whatever way we choose.
Returns & Refunds
We hope you’ll be happy with your purchase, but if not, send it back to me within two weeks and we will refund the cost of the product. We cannot cover the cost of postage unfortunately.
We reserve the right to refuse refunds if the goods arrive back to us in unsalable condition.
Make sure you get a Proof of Posting Certificate before you send it back to us.
I will not share any of your personal data with anyone else.
Copyright of all images and products is held by Lydia Monks Ltd. Lydia Monks retains the copyright to any artwork sold. Artwork cannot be reproduced.